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Good Customer Service is a rare thing and should be applauded…


…so I want to brag on a local company who did more than the right thing!

I just had the most awesome experience and I want to share it with you because service like this is so rare and when it happens the story should be shouted from the rooftops.

The bottom line:

I highly recommend City Mattress Factory (http://www.citymattressfactory.com/)  They are located at 900 Haltom Road, Fort Worth, TX 76117

Here’s why:

Futon

This is the frame that I’m getting. Called “Southwest” I’m getting it in “Mocha” which is basically what they call “black” LOL

I live on a very small income consisting of my monthly TMRS pension check and whatever money I can make by picking up odd jobs here and there.

To give you a perspective, a tank of gas is a major outlay.  No kidding, no exaggeration.  At the end of the month there is usually under $10 in my checking account and I get real creative with the food budget all month long to make ends meet.

So…buying furniture is not something that is normally in the budget.  However, two weeks ago, when I sold a PA sound system, I decided to use the windfall and replace my queen sized mattress and box springs with a Loveseat sized futon with ottoman.

Having a futon makes a lot more sense for me than a regular bed because, due to my sleep apnea, I sleep sitting up and have to use a bunch of pillows to keep me upright.  A futon with an ottoman fixes that problem. Also because I rent a room from my best friend.  Most of the time I’m in my bedroom, which fuctions as my “home office” and my “living room” as well.

The futon will serve as both sitting and sleeping where a bed is just for sleeping.  A bed takes up so much space and is only used 8 hours out of every 24.  A futon will take up much less space during the day, is more useful more of the time both during the day and during the night.

So I started Read the rest of this entry

A tale of the “Evil Empire” Part 1


ATT is EvilOk, here is your official GEEK warning.  First, however, there will be DRAMA.  Everyone is welcome to read that.  Then there will be Geek stuff sprinkled with drama (little d).  The Geeks can read that.  Or the really bored can read it.   Hey, my blog gets the “hits” either way.  🙂

So, dear reader, you are officially warned that I’m gonna GEEK out on you.  You’re not going to get a DRAMA warning as it should be obvious by now that there is ALWAYS drama in my life.

So,  I’m going to geek out on you and talk about computers and such.  Nope, narry a mention of weight loss or food or fitness or health will be made in this post.  Why you ask, oh faithful readers?  Why the digression?

Well because Uhm… pardon me while I pull this soap box out of the corner and put it front and center so I can go on a bit of a rant (ok, ok, I’ll through in some hard-core facts for you too)

<Scccccrrrrrrraaaapppppeeeeeee> Now  where was I?  Oh, yes….

AT&T is EVIL

There.  I feel better now that I’ve got that off my chest. 🙂  Ok, maybe they’re not evil, I’m sure there are lots of very nice people working for AT&T, but the company seems to have this philosophy that is bent on maximizing their profits while ignoring the most basic tenants of customer service.  More about that in Part 2 when I compare AT&T and Jitterbug/Great Call

The sad part is that they are not the worst Internet Service Provider out there!  Eeek!  Read the rest of this entry

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